One complete customer record
Bring contact details, sites, meters, service requests, contracts, and payment context into one customer timeline.
Customer operations
CRM & Customer Management
Keep customer profiles, contracts, service history, engagement, and actionable account signals in one connected workspace.
Built for your team
Everything needed to move faster
Clear service and contract history
Give every handoff the history it needs, so customers never have to repeat themselves.
Actionable account signals
Use account health and behavior-led signals to focus service, retention, and collection outreach where it matters most.
What your team can do
Built to support the work behind the result
Designed for
Customer success · Field service · Collections teams · Operations managers
Customer 360 profiles
Keep account contacts, service location, meter context, contracts, and account status together.
Service timeline
Log visits, complaints, requests, and resolutions against the customer record.
Account health and segmentation
Group customers by site, lifecycle stage, payment behavior, engagement, or service needs for focused action.
Prioritized follow-up
Make the next owner and next action visible, so important requests do not disappear between teams.
Made for meaningful work
Built around the moments that shape your operation
Purposeful tools and connected context help teams spend less time assembling information and more time moving the right work forward.
01
A single source of truth
Bring contact details, sites, meters, service requests, contracts, and payment context into one customer timeline.
02
Service teams stay in context
Give every handoff the history it needs, so customers never have to repeat themselves.
03
Engagement with intent
Use account health and behavior-led signals to focus service, retention, and collection outreach where it matters most.
When this matters most
Practical moments your team can handle with confidence
A customer calls about a service issue
Support can see the account, meter, prior requests, and service history before deciding what happens next.
A field visit needs coordination
Operations can add the visit to the ongoing customer story, rather than managing it in a disconnected channel.
A renewal or retention review is due
Teams can identify accounts needing attention and approach each conversation with a complete relationship history and account context.
Related solution
Explore software for Nigerian mini-grid operations
See how customer, meter, payment, field, and reporting workflows fit together for mini-grid teams.
A clearer workflow
From signal to action, without the handoffs getting lost
Sorkol keeps the important context connected at every step, so your people can work with confidence.
- 1
Capture the account
Create structured customer profiles as soon as a lead or connection is confirmed.
- 2
Build the relationship history
Record contracts, service events, conversations, and account changes in one view.
- 3
Act on the next need
Use the full context and account signals to resolve issues, renew service, or guide a relevant follow-up.
Bring your customer operations into focus
See how Sorkol can fit the way your team works today—and help you grow from there.
Talk to our team