Privacy Policy

1. Introduction

Welcome to Sorkol ("Sorkol", "we", "our", or "us").

We are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://sorkol.com, use our software platform, products, APIs, or related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. About Sorkol

Sorkol is a Software-as-a-Service (SaaS) platform providing digital solutions for the energy sector, including but not limited to:

• Energy Customer Relationship Management (CRM)
• Utility Billing
• Meter Management
• Customer Onboarding
• Payment Management
• Energy Analytics
• Solar Home System (SHS) Management
• Mini-Grid Operations
• Asset Management
• Field Service Management
• Reporting and Business Intelligence
• APIs and Third-Party Integrations

3. Information We Collect

We may collect the following categories of information:

4. How We Use Your Information

We use your information to:

• Provide and maintain our Services
• Create and manage user accounts
• Process subscriptions and payments
• Deliver customer support
• Respond to enquiries
• Improve our platform
• Develop new products and features
• Monitor platform performance
• Detect fraud and security threats
• Communicate important service updates
• Send marketing communications where permitted by law
• Comply with legal and regulatory obligations

5. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests
• Compliance with applicable regulatory requirements

6. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business, including:

All third-party providers are expected to maintain appropriate security and confidentiality standards.

• Cloud hosting providers
• Payment processors
• Identity verification providers
• Email and communication providers
• Analytics providers
• Technical support providers
• Professional advisers
• Regulatory authorities where legally required
• Law enforcement agencies where required by law

7. International Data Transfers

Sorkol operates internationally. Your information may be transferred to, stored, or processed in countries other than your country of residence.

Where required by law, appropriate safeguards are implemented to protect transferred personal information, including contractual safeguards and other recognized data protection mechanisms.

8. Data Security

Protecting customer information is one of our highest priorities.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or destruction.

Our security practices may include:

Although we maintain industry-standard security practices, no system can guarantee absolute security.

• Encryption of data in transit using TLS/SSL.
• Encryption of sensitive data at rest where appropriate.
• Secure password hashing.
• Role-based access controls.
• Multi-factor authentication for administrative accounts where supported.
• Security monitoring and logging.
• Vulnerability management and security patching.
• Regular backups and disaster recovery procedures.
• Infrastructure hosted with reputable cloud service providers.

9. Data Retention

We retain personal information only for as long as necessary to:

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

• Provide our Services
• Fulfil contractual obligations
• Resolve disputes
• Maintain business records
• Meet legal, accounting, tax, and regulatory requirements

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Requests may be submitted using the contact information below.

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with the relevant supervisory authority

11. Marketing Communications

We may send information regarding product updates, new features, events, newsletters, promotions, or other marketing communications.

You may opt out of marketing communications at any time by:

Service-related communications may still be sent where necessary to operate your account.

• Clicking the unsubscribe link in our emails, or
• Contacting us directly.

12. Children's Privacy

Our Services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Third-Party Services

Our Services may integrate with or contain links to third-party websites or services.

Sorkol is not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

14. Compliance

Sorkol is committed to maintaining privacy practices consistent with applicable data protection and privacy legislation, including:

We continuously review and improve our privacy and security practices as our platform evolves.

• Nigeria Data Protection Act (NDPA)
• UK General Data Protection Regulation (UK GDPR)
• EU General Data Protection Regulation (EU GDPR)
• Other applicable privacy and data protection laws in jurisdictions where we operate

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or business practices.

The revised version will be published on this page with an updated "Last Updated" date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Company

Sorkol

Website

https://sorkol.com

Privacy Email

privacy@sorkol.com

General Enquiries

sales@sorkol.com

Phone

+234 703 116 3634